dialogue1
resultwanted:________________________________________________________________________
________________________________________________________________________.
actualresult:________________________________________________________________________
________________________________________________________________________
dialogue2
resultwanted:____________.
actualresult:____________.
dialogue3
resultwanted:____________.
actualresult:________________________.suggestedanswers:
dialogue1resultwanted:not_stated_by_the_tourist_although_she_did_say_she_wanted_to_speak_to_the_manager.共 dialogue2resultwanted:a_full_refund.actualresult:a_full_refund. dialogue3resultwanted:a_full_refund.actualresult:a_refund_of_half_the_fare. 3.listentotheexpressionsthateachcustomerusedtomakehis/hercomplaint.completethesentences.dialogue1(1)i'msorrybut______withthetour.(2)well,itwas______outside...mytwokids______.dialogue2(1)yes,thewhaleswereawesomebut______.(2)i'msorrybut______.inowhavetomakeanotherairlinebookingandihavenoideawhetherthere'llbeanyseatsavailable.____________.dialogue3(1)excuseme,thetour____________andwe'd____________please.(2)____________aswe'revisitorstothisareaandwe'releavingtomorrowmorning.(3)well,actually,____________.keys:dialogue1:weweren'tveryhappy;sowetwecouldn'tgo;areverydisappointeddialogue2:i'mfeelingveryannoyed;that'snotgoodenough;i'dlikeafullrefunddialogue3:wasn'twhatmyhusbandandihadexpected;likearefund;i'mafraidthat'snogoodforus;we'dlikeafullrefund4.listentothefirstdialogueandfillinthemissingwords.tourguide:i'msorrybutwe____________theweatherandyou____________whales.angela:well.i'mafraidthat'snot____________.i'dliketotalktothemanager.tourguide:i'msurethatwon't________________________.iknowhe'll______withme.the______isthatyou____________whales.keys:can'tcontrol;didsee;goodenough;doyouanygood;agree;fact;didseestep3 speakingworkwithyourpartner,makeupdialoguesforthefollowingsituations.useexpressionsliketheonesinthebox.performthemforthewholeclass.situations:1.youmissedyourflightbecauseyouthinkthatitwasnotannouncedovertheloudspeaker.complaintoanairlineofficial.2.thefishyouorderedtastesterrible.complaintothemanageroftherestaurant.3.thetrousersthetailormadeforyouaretooshort.complaintothetailor.step4 writingwriteashortdialogueyoumadeupabovedown.共